Respond to a request

Congrats! Someone out there is hoping you can bring them some glow. You have 24 hours to act on requests before they expire, so ensure you get to them right away.

What to expect

1. To prevent overlap, the requested dates are automatically blocked on your calendar.
2. Review the request and accept or decline within 24 hours to keep your response rate up.
3. If you accept, the dates remain blocked.
4. If you decline due to scheduling, update your calendar to avoid receiving further requests for those dates.

Decline a request

Things come up, and you might not be able to accommodate every request that comes your way. Not a problem – here’s how to handle it.

1. Decline the request before it expires within 24 hours – your response rate will thank you! It’s one of the factors which affects your ranking in searches.
2. Decide whether to keep the dates blocked or open them up for someone else to book.
3. Change your mind? That’s OK, too. Just ask the client to send a new request.

You can also decline an enquiry, which prevents the client from sending a request.

Note: Make sure you review our Nondiscrimination Policy before you decline. Turning down a lot of requests can affect your reservation rates and where your listing shows up in search.

An enquiry is a message from a guest looking for more information before sending a request to book. It means they’re this close to saying yes – so help them out!

Respond within 24 hours

Be sure to respond to all messages – especially enquiries – within 24 hours. A quick response is one of the best ways to lock in a reservation and maintain a good response rate which helps your listing appear higher in search results.

Speed things up

Every message is an opportunity to impress. Responding with the right incentive can help you book your listing sooner.

Here’s the good news: your money is coming! But when will you get it?

We’ll send your payout about 24 hours after the end time of a clients booking. This includes trial payouts as well.

Get set for your payout

Your bank and payout method will determine how long it will take for your funds to arrive in your account. Be sure to set up and update your payout method on your accounts profile.

Once we’ve sent your funds, a payout line item will appear for that clients booking. You can always check the status of your payout via your transaction history.

Average processing times

• Paypal: Within 1 business day
• Bank Account: Within 5-7 business days

Weekend or holiday delays

Banking systems don’t process transactions on weekends or holidays, so any outstanding payments will be processed the next business day. Contact your bank directly if you have any questions

Because cancellations disrupt clients’ plans and affect confidence in the Glowify community, beauty pros should fulfil all confirmed reservations. If a beauty pro cancels a reservation, the following consequences will apply as described below. If a beauty pro cannot fulfill a booking for any reason, it is in their responsibility (and not the client’s) to cancel in a timely manner in order to give their client time to adjust their plans.

Public review

If a beauty pro cancels before or on the day of an event, an automated review will be posted to the beauty pros listings profile, indicating that they cancelled a clients reservation. These reviews can’t be removed.

Unavailable/blocked calendar

If a beauty pro cancels a confirmed reservation, their calendar will be blocked, in which case further reservations for that date will not be able to be accepted.

Account suspension

If a beauty pro cancels 3 or more reservations within a year, Glowify may suspend or deactivate their listing and/or account.

If you cancel a reservation as a beauty pro, an automated review will be posted to your profile. These reviewed are one of the beauty pro cancellation penalties and can’t be removed.

To help create exceptional quality, reliable experiences for clients, we individually vet and verify all beauty pros before granting them access to list on Glowify. Additionally, we ask all beauty pros to meet these basic requirements for each listing:

• Be responsive: Maintain a high response rate by replying to booking enquiries and reservation requests within 24 hours.

• Accept reservation requests: Make clients feel welcome by accepting requests whenever you’re available.

• Avoid cancellations: We take cancellations seriously and ask all beauty pros to avoid cancelling on guests – their event plans depend on it.

Maintain a high overall rating: Clients like to know they can expect a consistent level of quality, no matter who they book.

To help Glowify run smoothly and to cover the costs of the products and services we provide, such as individually vetting each beauty pro we charge a service fee when a booking is confirmed.

Fees for booking an artists listing

A service fee is deducted from the Beauty Pro payout, and a service fee is charged to clients.

Beauty pro service fee

Beauty pros pay a service fee of 5%. This fee is calculated from the booking subtotal (the person rate, plus travel fee, if applicable, but excluding Glowify fees and taxes) and is automatically deducted from the beauty pro payout.

If you want to override a listing’s default price for specific dates, you can do that directly in its calendar.

To set pricing using the calendar:

1. Tap Calendar and select a listing.
2. Scroll through the calendar to find an unbooked date.
3. Tap a date or multiple adjacent dates.
4. Tap Edit.
5. In the Special Pricing section, enter a price and tap Save. The new price will be applied to only those dates.

You can manage bookings and avoid cancellations by making sure your calendar is up to date, based on your availability.

To make dates available or blocked:

1. Tap Calendar and select a listing.
2. Scroll through the calendar to find an unbooked date.
3. Tap a date or multiple adjacent dates to select them
4. Tap Edit and choose Available or Blocked.
5. Tap Save.

Available dates on the calendar are white. Unavailable dates are grey when automatically blocked or red if you’ve manually blocked them.

You can manage your hourly availability and what times clients can book you, from within each individual listing:

1. Tap Listings.
2. Tap the listing you wish to amend the hourly availability for.
3. On Step 1, tap Change.
4. Navigate to the second screen Availability and modify your Available from and Available to time.
5. Tap Save and Exit.

To refund a client before their event date, go to Progress tab, select a reservation and click on Cancel. Within the cancellation reason box, enter Issue Refund.

If a client has a problem during their event (e.g. the beauty pro was late showing up to the event), you can send them a partial refund through the resolution centre and by contacting Glowify.

If your client cancels their reservation, we’ll notify you and automatically unblock the dates on your calendar so that you can take other bookings.

Client refunds

Clients who cancel are automatically refunded according to your cancellation policy – unless the cancellation qualifies as an extenuating circumstance or falls under our Client Refund Policy.

Flexible

• Clients can cancel until 24 hours before the event start time for a full refund, and you won’t be paid.
• If they cancel less than 24 hours before the event start time, you’ll be paid the full main booking fee, but not the travel fee.
• If they cancel after the event start time you’ll be paid the full main booking fee and the travel fee.

Moderate

• Clients can cancel until 5 days before the event start time for a full refund, and you won’t be paid.
• If they cancel less than 5 days before the event start time, you’ll be paid the full main booking fee, but not the travel fee.
• If they cancel after the event start time you’ll be paid the full main booking fee and the travel fee.

Strict

• Clients can cancel until 7 days before the event start time for a 50% refund. You’ll be paid the remaining 50% of the booking fee.
• If they cancel less than 7 days before the event start time, you’ll be paid the full main booking fee and the travel fee.